Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth, reliable, and transparent delivery experience across the Kingdom of Saudi Arabia.

Please read our Shipping Policy carefully before placing your order.

1. Shipping Locations

We currently ship to customers across the Kingdom of Saudi Arabia, including major cities and eligible surrounding areas.

Delivery availability may vary depending on the customer's location and the service coverage of our shipping partners.

2. Order Processing Time

Once your order is successfully placed and confirmed, we begin processing it as soon as possible.

Processing time: 1–3 business days

Orders may require additional processing time during:

• High-demand periods

• Public holidays

• Ramadan and Eid holidays

• Promotional campaigns

• Unexpected logistics or supply chain delays

Business days do not include Fridays, official public holidays, or other non-working days where applicable.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the customer's location, product availability, and shipping conditions.

Estimated Delivery Within Saudi Arabia

• Major Cities: Approximately 5–10 business days

• Other Cities and Remote Areas: Approximately 7–15 business days

Please note that these are estimated delivery times and are not guaranteed delivery dates.

Some products may be shipped from international warehouses or suppliers, which may result in a longer delivery period.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

In some cases, we may offer:

• Free shipping promotions

• Special delivery offers

• Limited-time shipping discounts

Any applicable shipping fees will be communicated clearly before payment confirmation.

5. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

Please allow some time for tracking information to become active after your shipment has been dispatched.

Tracking updates may depend on the shipping carrier and destination.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please make sure to provide:

• Full customer name

• Correct mobile number

• Complete delivery address

• City and area details

• Any additional information required for successful delivery

We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.

7. Delivery Delays

Although we work closely with our suppliers and shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Possible reasons for delays include:

• Customs procedures

• Shipping carrier delays

• Weather conditions

• Public holidays

• High shipping volumes

• Supply chain disruptions

• Incorrect delivery information

• Remote delivery locations

• Force majeure events

If we become aware of a significant delay that may materially affect your order, we will make reasonable efforts to inform you and provide available options in accordance with applicable requirements.

8. Customs, Taxes and Additional Charges

For products shipped from outside Saudi Arabia, customs duties, VAT, or other applicable charges may apply depending on the nature and value of the shipment and applicable Saudi regulations.

Where required, customers may be responsible for applicable charges unless clearly stated otherwise during checkout.

Saudi customs and VAT treatment for international e-commerce shipments can vary based on the shipment and applicable regulations.

9. Failed Delivery Attempts

If delivery cannot be completed due to reasons such as:

• Incorrect address

• Incorrect or unreachable phone number

• Customer unavailable after reasonable delivery attempts

• Customer refusal without a valid applicable reason

The shipment may be returned, held by the shipping carrier, or require additional delivery arrangements.

Any additional shipping costs resulting from incorrect customer information or repeated failed delivery attempts may be the responsibility of the customer, where permitted by applicable law.

10. Order Changes and Cancellation

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request before the order has been processed or shipped.

Once an order has been dispatched, cancellation or changes may no longer be possible and may instead be subject to our Return and Refund Policy.

Where delivery is materially delayed beyond applicable legal or agreed timelines, customers may have cancellation and refund rights under Saudi e-commerce regulations.

11. Lost or Damaged Shipments

If your order arrives damaged, incomplete, or appears to have been lost during delivery, please contact our customer support as soon as possible.

To help us investigate the issue, we may request:

• Your order number

• Photos of the product or package

• Details of the issue

• Any relevant delivery information

We will review the case and work with the relevant shipping partner or supplier to provide an appropriate solution.

12. Delivery Confirmation

Orders may be considered delivered based on confirmation provided by the shipping carrier or delivery partner.

Customers are encouraged to inspect their order and report any significant issues as soon as possible after receiving it.

13. Important Notice About Delivery Times

All delivery timeframes shown on our website are estimates only.

While we make every reasonable effort to deliver orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays.

We appreciate your patience and understanding in such situations.

14. Customer Support

If you have any questions about shipping, delivery, or your order, please contact our customer support team through the contact options available on our website.

We aim to respond to customer inquiries as quickly as possible and provide assistance regarding order status, delivery, and shipping-related concerns.

15. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy when necessary to reflect changes in our business operations, shipping services, or applicable legal requirements.

Any updates will be posted on this page with immediate effect.

By placing an order with us, you agree to the terms of this Shipping Policy.